Help Centre
Find answers about ordering, deliveries, accounts and joining Velox.
How do I place an order?
Choose a service, select an available merchant and products, review your delivery address and payment method, then confirm the order. Your order appea…
Ordering FoodHow do I find restaurants?
Open Restaurants from the Velox home page. Use search, discovery categories and available filters to narrow the list, then open a restaurant to view i…
Ordering FoodHow do I view my orders?
Sign in and choose My Orders from the customer menu. Open an order to view its recorded status and available tracking details.
DeliveriesHow delivery addresses work
Save an accurate delivery address in your account and select it during checkout. Availability and fees depend on the currently configured service area…
DeliveriesWhat happens if my location is outside a service area?
Velox can only confirm delivery where an active service area is available. You may choose another saved address or contact support about future covera…
Merchant HelpHow do I apply as a Merchant?
Open public Sign Up, choose Merchant, and submit the business and contact information requested. No Customer account is required. Approval is performe…
Merchant HelpWhy is my Merchant account separate from my Customer account?
Your Customer account remains personal. An approved Merchant application provisions a separate business identity and login so merchant operations do n…
Driver HelpHow do I apply to become a Driver?
Sign in with your personal Customer account, open Become a Driver, complete the application and accept the current Driver Terms and Privacy Policy.
Driver HelpWhat happens after submitting my application?
You can return to the Driver Application page to see its reference and status. Velox may place it under review, approve it or reject it with a custome…
Business AccountsWho should open a Business Account?
Organisations needing regular delivery, courier, recurring shipments, staff bookings or consolidated business administration may apply for a separate …
Business AccountsHow Business Account approval works
Velox reviews the organisation and contact details. Requesting monthly invoices does not create credit; that billing mode requires a separate approval…
Account & LoginHow do I reset my password?
Choose Forgot Password on the sign-in page and follow the secure recovery process. The response does not reveal whether an email address is registered…
Account & LoginHow do I update my details?
Sign in, open Settings, update the supported profile fields and save your changes.
Contact VeloxHow do I contact Velox?
Use the current phone, email or WhatsApp details shown in the Contact Velox section. Support availability follows the published support hours.
Contact Velox
Need more help? Use the current support details below.